For most meeting managers, working with a new AV team isn’t exactly love at first sight. It takes time to get to know each other, build up the courage to say what’s really on your mind and get to a point where you feel totally in sync. During a session at Connect Marketplace this year, AV experts Austin Johnston, Matt Clouser and Brandt Krueger compared the progression of a planner/AV team partnership to that of a romantic relationship, offering these five clever criteria for evaluating whether you’ve found a long-term commitment or if things are doomed from the start. After all, that’s what dating’s for!
When you send an RFP, do they acknowledge it? Do they respond quickly to say they’ll be back in touch soon, or does your email get lost somewhere in cyberspace? Do they act in such a way that they want your business? (Or are they swiping left?)
One way to evaluate someone’s character is to look at who their friends are and talk with them. Even with in-house AV, don’t be afraid to ask for references. Not being provided references upon request can be a sign their reputation is less than stellar, warns Krueger.