Site Visit: Hotel Valencia Santana Row

By Hayley Panagakis, April 18, 2015

Terracotta tiles, patterned plaster, dark wood accents and a wrought-iron chandelier add to the Spanish ambience of the newly updated lobby of Hotel Valencia Santana Row in San Jose, California. The 215-room property blends an Old World feel—with oak headboards and monogrammed red velvet pillows in guest rooms—with the high-tech meeting rooms you’d expect from a hotel in the technological hub of Silicon Valley.

A recent bandwidth increase accommodates Internet connections for more than 200 devices simultaneously throughout the hotel’s more than 8,000 square feet of meeting space. But with the hotel’s convenient location next to Santana Row, a luxury outdoor mall with boutiques, restaurants and a lively nightlife scene, attendees may not want to spend much time attached to their devices.

During downtime, small groups can walk across the street to Pizza Antica (its flatbread gets rave reviews) or dine on-property at Citrus, which serves organic dishes made with farm-to-table meats and local produce. Cielo rooftop terrace, which overlooks waterfalls and ornate fountains in the 4,000-sq.-ft. courtyard below it, is also a peaceful place for intimate groups to read a book or sip a glass of wine.

Debra Diedrich, CMP, catering and conference services manager for the hotel, touts the hotel’s personalized service as a key reason planners book meetings there. From adjusting the temperature when a room gets crowded to altering timing for catered events when problems arise to providing meeting staff with cappuccinos and treats throughout the day, Diedrich says the hotel staff treats both attendees and planners like royalty. At one three-weekslong corporate event there, the staff was particularly helpful in accommodating special dietary needs. “One woman in particular would have special blended veggie drinks in the morning, and the server would automatically have that ready for her without her even asking,” says Diedrich.  

Insider Tip: Diedrich recommends the hotel’s swanky, crimson-lit Vbar for drink specials and late-night entertainment.

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